RETURNS POLICY –
At Boeme, we prioritize transparency and customer satisfaction. Our Returns Policy is designed to align with your statutory rights as outlined by the Australian Consumer Law, ensuring a seamless shopping experience while upholding your fundamental consumer rights.
We understand the importance of clarity in the returns process. Here are the detailed provisions:
– Each product within our collection is meticulously crafted and produced on-demand, ensuring its uniqueness and exclusivity. Consequently, returns and exchanges due to customer error, such as incorrect size selection or changes in color preference, cannot be accommodated.
– In instances where you receive a product with damages or manufacturing defects, we are committed to providing a prompt resolution. Simply notify us within 30 days of product delivery, accompanied by a clear photo depicting the issue, and we’ll arrange for a free replacement or refund. Reach out to our dedicated team via the contact tab or email us at info@boeme.co for assistance.
– For cases involving issues affecting multiple products featuring the same design, additional documentation in the form of photos or videos showcasing all affected items within a single frame may be requested to facilitate confirmation.
– It’s important to note that we cannot accept liability or provide replacements or refunds for orders resulting from incorrect size or color selections made by the customer. In situations where delivery is unsuccessful, alternatives include opting for a replacement with an additional fee or receiving a partial refund.
– For products utilizing Direct-to-Garment (DTG) printing technology, a tolerance of up to 0.5″ in print placement is permissible, as minor variations within this threshold are considered acceptable and do not qualify as defects.
– Should you receive an incorrect or faulty product, please notify our team within 30 days of delivery, and we’ll gladly arrange for a complimentary replacement.
Exceptions for Free Replacements:
We strive to offer exceptional service; however, certain scenarios do not qualify for free replacements:
– Orders lost due to inaccurately provided delivery addresses.
– Products received as ordered, where the customer desires a different size or color.
– Garments exhibiting slight size deviations (less than 1″) from the measurements provided in our size guide.
– Lost packages, where adherence to accurate addressing and proactive communication with the local post office is crucial for resolution.
Shipping policy
Reduced Shipping Rates:
We understand the importance of cost-efficiency, which is why most products qualify for a reduced shipping rate if they belong to the same product category and are fulfilled by the same Print Provider. For example, men’s, women’s, and kids’ t-shirts are categorized as shirts. However, please be aware that bulkier items such as mugs and canvases offered by certain Print Providers may not qualify for this reduced rate.
Customs Fees:
Customs fees are taxes that may be imposed on imported shipments, depending on the import regulations of each country.
Note: We want to ensure transparency regarding customs fees. Boeme is not responsible for any customs fees incurred upon the arrival of your order in the destination country. To minimize potential fees, we recommend selecting a Print Provider located in the same area as your shipping destination.
To facilitate this, you can choose products based on their shipment location using the sidebar on our shop page. By opting for a Print Provider in your region, you can mitigate the risk of encountering customs fees.
Order Processing Time:
The production timeframe varies based on seasonal demands, product availability, and order volume. Typically, orders are processed and shipped within 2-7 business days from the date of submission.
Shipping Times:
Should your order experience delays beyond the estimated timeframe, several factors may contribute to the delay, including stock availability, post-production quality checks, or orders exceeding 12 items. If your order hasn’t been updated or shipped within 7 business days, please don’t hesitate to contact our Support team for further assistance.
International Shipping:
Our network of Print Providers enables us to ship to most countries worldwide, with the exception of North Korea, Russia, Belarus, and Ukraine.
All Shipping Addresses:
– Shipping addresses must be exclusively written in Latin characters, and customers bear the responsibility of ensuring accuracy.
– While delivery to PO boxes is permissible for U.S. destinations, caution is advised for other Germany, encompassing requirements for both home addresses and deliveries to parcel lockers.
To facilitate smooth deliveries, it’s mandatory to include the recipient’s unique tax identification numbers, CPF for Brazil and RUN/RUT for Chile, on shipping labels.
PAYMENT
All online orders payments are processed through Paypal and Stripe ,either on their secure pages, or through an SSL connection to their API. For more information about Paypal and Stripe extensive security protection, visit their website.
All retained customer data is stored in a password-protected database.
We want to make buying your favourite product fast and easy, and we accept the following payment options:
- Visa, Mastercard, Diners Club, Discover, American Express
- Afterpay
- PayPal
- Apple Pay – Google Pay
Overcharge Resolution:
In the event of an overcharge, we encourage customers to check currency conversion rates, promo code terms, and contact our dedicated Customer Care team for prompt assistance and resolution.